Terms & conditions

Purchasing

The prices of jewelries are included german VAT (19%).

We send you an order confirmation after receiving your order. Please inform us if you have some corrections or changes.

Your order is processed within 1-5 days after the confirmation of your order.

Please note that a customs duty or a consumption tax may be charged for import goods. You are responsible for all additional fee imposed on import goods.

Payment

All payments are made with PayPal.

Shipping

All items are delivered all over the world with DHL and the domestic postal service.

When you enter your wishing delivery address on the order form, the price for shipping costs is automatically displayed there.

The price for shipping cost includes a transport insurance (cover up to 500 EUR) and legally applicable VAT.

Shipping cost (DHL standard)

  • Germany: 7 EUR

  • All EU countries: 16 EUR

  • Switzerland: 29 EUR

  • Non-EU Europa: 32 EUR

  • Russia: 33 EUR

  • USA: 39 EUR

  • Parts of North Africa, Canada, Middle East, Parts of Asia: 40 EUR

  • China: 45 EUR

  • The rest of world: 48 EUR

In the order confirmation, we inform you about the shipping date and the delivery times.

As soon as your ordered item is shipped, we inform you about that and the tracking number of the parcel.

Return / Exchange

No return or exchange of goods can be accepted unless the following conditions have been fulfilled.

  • The jewelries must be unworn for reasons of health protection or hygiene. The jewelries must be not taken out from the packaging boxes. (You cannot take out the jewelries unless you break the protection seal.)

  • You must send us the requests for returns or exchanges by email within 7 days after the receipt of goods.

  • The goods must be sent back to us on your own expense within 14 days after you send us the requests.

  • The jewelries must be returned with all original packaging and the delivery sheet.

As soon as we receive the returned items, we refund you the balance via PayPal after deducting the shipping cost.

If you'd like to exchange your ordered item with a different item, the ordered item needs to be returned first. Then please order anew your wishing item.